Refund and Returns Policy

PAYMENT POLICY: Discount, Payment & Cancellation
ADS Travel & Tour Sdn. Bhd.
Version 1.0 – Last Updated: 18/4/2025

A. Payment Policy

1. General Payment Terms

All payments for services provided by ADS Travel & Tour Sdn. Bhd. must be made in Malaysian Ringgit (MYR) unless otherwise specified. Payments can be made via bank transfer to the following account:

• Bank Name: [To be filled]
• Account Name: ADS Travel & Tour Sdn. Bhd.
• Account Number: [To be filled]

For payment confirmation, please email the transaction slip to adstravelntour@gmail.com or WhatsApp to +60 19-761 4530 / +60 13-784 5985.

2. Deposit Requirements

A non-refundable deposit is required to secure bookings for all services, including but not limited to:

• Group Flight Tickets
• Accommodation Rentals (Room, House, Apartment)
• Event Management (MICE)
• Tour Packages & Theme Park e-Tickets
• Transport Services

The deposit amount varies depending on the service type and will be communicated at the time of booking.

3. Full Payment Deadlines

• Group Flight Tickets: 30 days before departure
• Accommodation Rentals: 14 days before check-in
• Event Management (MICE): 60 days before event
• Tour Packages & Theme Park e-Tickets: 45 days before tour
• Transport Services: 7 days before service date

Failure to complete full payment by the due date may result in automatic cancellation of the booking.

4. Installment Payments

For certain services, installment payments may be allowed upon request. Installment plans must be agreed upon in writing and completed before the final payment deadline.

B. Discount Policy

1. Early Bird Discounts

• Group Flight Tickets: 5% discount for bookings made 90 days before departure
• Tour Packages: 10% discount for bookings made 120 days before the tour date
• Event Management (MICE): 7% discount for bookings confirmed 180 days before the event

2. Group Discounts

• Group Flight Tickets: 3% discount per person
• Tour Packages: 5% discount per person
• Accommodation Rentals: 10% discount for group bookings exceeding 15 rooms

3. Loyalty Discounts

• 5% discount on the second booking
• 10% discount on the third booking and subsequent bookings

C. Cancellation Policy

1. General Cancellation Terms

All cancellations must be submitted in writing via email to adstravelntour@gmail.com. Refunds, if applicable, will be processed within 14 working days from the date of cancellation approval.

2. Refund Policy

3. Force Majeure

In the event of natural disasters, pandemics, or other force majeure events, customers will be entitled to a full refund or the option to reschedule without additional charges.

D. Modification Policy

1. Date Changes

• Group Flight Tickets: RM 100 per person (≥30 days before departure)
• Tour Packages: RM 150 per person (≥45 days before tour)
• Accommodation Rentals: RM 50 per booking (≥14 days before check-in)

2. Service Upgrades

Upgrades to higher-tier services (e.g., flight class, accommodation type) are allowed, subject to availability and payment of the price difference.

E. Disclaimer

This Payment, Discount, and Cancellation Policy is subject to the terms and conditions of ADS Travel & Tour Sdn. Bhd. The company reserves the right to amend or update this policy at any time without prior notice.

By making any payment, customers acknowledge that they have read, understood, and agreed to abide by the company’s terms and conditions, as well as applicable tax laws and regulations.